Citizen Charter

Vision

To serve as a sanctuary of healing and compassion, rooted in spiritual values, offering holistic, high-quality, and affordable healthcare to all, especially the underserved. 

To empower medical professionals by fostering excellence through cutting-edge technology, advanced research, and value-based learning, creating a foundation for transformative care and lifelong service.

Mission

To selflessly dedicate ourselves to humanity by ensuring our state-of-the-art healthcare services are accessible to every individual with unwavering compassion. 

To nurture and empower future physicians with the knowledge, skills, and attitude needed to serve society with excellence and integrity.

Patients’ Rights

1. Patients have the right to be treated with respect, compassion, privacy and dignity irrespective of race, caste, gender, age or financial status and to be protected from neglect/abuse.
2. Patients are entitled to confidentiality of their personal and medical information unless disclosure is mandated by law.
3. Patients have the right to clear, complete, and timely information about their diagnosis, treatment options, expected outcomes, and risks in a language they understand.
4. Patients have the right to make informed decisions about their care after understanding all relevant details, risks involved and alternatives
5. Patients can refuse or accept treatment and seek a second opinion if desired.
6. Patients have the right to receive emergency medical care without delay.
7. Patients can request and receive a copy of their medical record summary as per hospital policy.
8. Patients have the right to know if he/she is a part of any clinical trial or clinical research.
9. Patients can express their grievances or provide feedback and are entitled to a prompt resolution.

10. Patients have the right to be informed about the estimated costs of      treatment and services.

     Patients’ Responsibilities

1. Patients must provide complete and accurate and information about their illness, past medical history, elsewhere treatment, demography, and other relevant details.
2. Patients should engage themselves actively in treatment plan, adhere to the treatment protocols and instructions provided by their healthcare providers.
3. Patients must treat healthcare professionals and staff with respect and courtesy and adhere to the visitor’s timings and parking rules
4. Patients must ensure timely payment of hospital bills and understand the financial aspects of their treatment.
5. Patients should avoid behaviours that disturb or cause inconvenience to other patients or their families and must adhere to facility rules
6. Patients are responsible for the consequences if they refuse treatment or fail to follow medical advice.
7. Patients must refrain from actions or violent behaviours that can compromise the safety of healthcare workers and/or the facility property and must maintain civility all times

Complaints and grievances: Contact Info: +91 9591187490 or mail to cohbgsmch@acu.edu.in

SCOPE OF SERVICES

VISITORS TIMINGS

• 11 am to 1 pm 
• 5 pm to 7 pm